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Kasablanka
- доставка 4 $
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alexandre montagna
Постоянный клиент с 20 April 2020
Общая оценка:
22 April 2020
alexandre montagna: Мне не понравилось исполнение моего заказа
I ordered a bouquet of 101 red roses for delivery on 21 april 2020 between 10 a.m. and 12 p.m. After paying 92 €, I receive an email modifying the price because of an error on the web site, asking me 81 € more. Then I am told that the florist does not have enough red roses. They are pale roses which constitute the bouquet and some red roses. In the end, delivery is made late at 2 p.m. Deplorable service and misleading advertising. I had no commercial gesture in return following this inconvenience. UFL to avoid from abroad, a real scam. I will order with another provider next time.
Alexandre montagna rate service:
Ответ UFL: Hello Alex, we are sorry for this situation but we contacted You and informed about the price for 101 roses and that it was not correct after You paid it. We proposed You variants- to cancel the order and return money back or to deliver with the additioanal payment. We chatted with You and were waiting for the florists answer about red roses in such amount. You did not wait for our ansewer and made the order. As You wanted only red roses - the florists have to make a mix of different kinds of red roses. We confirmed yhe replacement with You. As we have not regullar flower delivery because of virus- the florist got the flowers a little later - they had no the possibility to deliver the flowers till 12 o`clock. They contacted the recipient and agreed the time. We are sorry You did not like our service(
b b
Клиент с Today
Общая оценка:
28 November 2018
b b: Мне понравилось исполнение моего заказа
Russell Nicoletti rate service: